A: It's a three-step process. Tell us about your vehicle through our online form, review your offer, and schedule a drop-off at any of our 13 Gulf Coast stores. We handle the paperwork, pay off any remaining loan, and send your payment — often the same day.

A: Absolutely. We'll buy your vehicle whether or not you're ready to replace it. Many of our customers simply want cash for a vehicle they no longer need — no purchase required, no strings attached.

A: No. We buy every make and model — not just the brands we sell. Gas, diesel, hybrid, or EV. Cars, trucks, SUVs, and vans. High mileage or low. If you own it, we'll make an offer on it.

A: Our offers are built from live market data — recent comparable sales, current regional demand, and the condition and mileage you report. Because we retail across six brands and 13 stores, we can often pay more than single-point dealers or online-only buyers because we have more places to sell your vehicle.

A: To finalize the sale, we'll need your vehicle's title (or lienholder information if you still owe money on it), a valid government-issued ID, your current registration, and all available keys and key fobs. If you have service records, bring them — it can increase your offer.

A: Yes. We handle loan payoffs directly with your lender every day. If your vehicle is worth more than your payoff, we pay you the difference. If the payoff exceeds the value, we'll walk you through your options, which may include rolling the difference into a new vehicle purchase.

A: You'll receive an offer within minutes of completing the form. Once you accept, the in-store appraisal and paperwork typically take under an hour. Most transactions are fully wrapped — payment issued — the same day.

A: You'll receive an offer within minutes of completing the form. Once you accept, the in-store appraisal and paperwork typically take under an hour. Most transactions are fully wrapped — payment issued — the same day.

A: Your online offer is a market-driven range, not a single fixed number. We provide a range because the final offer depends on your vehicle's physical condition, which we verify during a quick in-person inspection. As long as the condition matches what you describe online, your final offer will fall within the range provided. We'd rather set an honest expectation upfront than lead with a number we can't stand behind.

A: Any Walt Massey store. We have 13 locations across Mississippi, Louisiana, Arkansas, Florida, and Alabama — pick the one that's most convenient. Our full store list and hours are on our Locations page.

A: No. Getting an offer is completely free, there's no credit check, and you're under no obligation to sell. Our goal is to give you accurate information so you can make the right decision for your situation.