Customer Testimonials
always very helpful and answers any questions you have. keeps you weel informed on your repairs and never rude always polite and helpful
I recently bought my car at Walt Massey and they were wonderful. Lexi was my salesperson and she was amazing. Everything was smooth. I was dealing with my dog being sick and at the vet and she kept in touch with me on the phone every step. Lexi went beyond my expectations to help me buy an amazing car. Ty the sales manager was super helpful and Nikki was our finance manager was very informative, both were wonderful. I would definitely recommend to anyone buying a vehicle to come to here. I have to say it went quicker and much ...
Friendly and helpful without being pushy.
Great employees welcoming me when I checked me vehicle in for service and fast service on my car. Very friendly and helpful.
Allison went above and beyond the call of duty to make sure we got our vehicle work completed in a timely manner, thanks also to the mechanic able to get it completed so quickly.
I have been looking for a vehicle that would fit my life style for a while, gave up because i kept being turned down due to my credit. I am happily to say thank goodness for this dealership showing me that there is a possibility even when things are tough with the change of the world happening in prices. I would like to thank the ones who helped me reach my goal (Kel as the Sales Consultant) he kept me updated and kept it 💯
Allison Scott is great! She goes above and beyond to help her customers. Ms. Scott treats her clients with the greatest respect.
Jeffrey was very helpful , took time to make sure I did not have any questions.
Kayla was very responsive and helpful throughout the ordering process of our new vehicle. She kept us updated on the progress and was overall very happy and pleasant to work with. We are very happy with our new vehicle and thankful for Kayla’s time and effort to make it happen. Thank you!
Miss Payton was a pleasure! Very professional and courteous. Thank You!
Allison was reaaly helpful in all aspects of customer service. Very nice and knowledgeable. Will definitely be back.
It was a pleasant buying experience Robby Busby was a great salesman and answered all of my questions
Excellent experience. Great sales staff. Very helpful and informative.
Everything went well. We were able to take care of the payment quickly and Landis did a great job helping us get the OnStar and Chevy app set up. He also walked us through the truck features and made sure everything was taken care of before we hit the road in our new truck. We are happy and thankful for how everything went, especially that Walt-Massey didn’t have a markup on the price like most other dealerships are right now. This was a big reason why we went with Walt-Massey and would go with them again in the future. ...
Transaction was easy
Transaction was easy and no nonsense. Mitch Greene and Kim Loftin were a pleasure to work with.
Super great customer service! Was can’t thank Allison enough for going above and beyond to make sure we knew what was wrong, how it would be fixed and how much it would cost. My car is driving like it’s brand new again! HIGHLY RECOMMEND using Walt Massey for any mechanic needs and don’t forget to ask to Ms. Alison!!
Our salesman took the time to help us with our purchase and made us feel like he honestly had our best interest at heart. Not like he was just trying to make a sale. This is our 2nd purchase from Walt Massey. They make you feel right at home
We were so happy with our experience! We are vacationing on the Alabama coast, and our engine light came on. We called seven Chevrolet dealers in the Mobile area, and none of them could get us in in a reasonable amount of time. Fortunately, we called Walt Massey, and they gave us an appointment. I got there, they took us in immediately, diagnosed the problem, had the part in stock, and fixed it quickly. Wendy Shoemaker was my service manager, and she kept me updated on what was happening with my truck. She did an amazing job making sure I ...
Warranty work on my GMC 2021 2500. I had no way of making an appointment so I dropped in on a rain out work day. Service writer said without an appointment it might take 4 to 5 hours. It did but the truck was fixed and I did not loose time from work for myself and my employees. Walt Massey Service Department has always been great to work with. Thanks
I wouldn't buy any car from this place
Excellent service and friendly. The only thing I am unsatisfied with is that I don’t think the repair I had to pay for should have been necessary to a 2021 vehicle. The flex exhaust tubing had a hole in it and was causing a loud engine noise. The cost was 500 dollars. This shouldn’t happen to a vehicle that’s a year old. I was happy with the maintenance oil change and tire rotation.
Great and easy
Very good service. Recommendation - run it through wash as a courtesy.
Our salesperson was helpful & honest.
If I could give more than 5 stars, I would. From the moment I pulled up to the moment I walked out after my service was finished, I felt completely welcomed. Wendy was perfectly friendly. The service was much faster than anticipated.
Landis made the transaction easy and time efficient.
In Aug. of 2019, I used Walt Massey of Lucedale for the first time ever, and they took such good care of me that I KNEW that I would go back for my planned trade-in. At that time, I drove off with a Chevy Trax, which I knew would, eventually, be too small for my children. By the time they outgrew the Trax, the car-buying industry had completely shifted, and I was unsure if I would be able to afford a slightly larger vehicle. Well, Landis Watts worked for 3 months to find me a Chevy Equinox that would accommodate my children'...
Kelvin Walls and the management team went above and beyond to make this whole process stress free.
Walt Massey went above and beyond after having a terrible experience with a different dealership. They kept in contact and updated me throughout the entire process of my vehicle being fixed. I’m so thankful for their hard work!
The service department went out of their way to take care of servicing my vehicle even staying after hours to finish it.
Very sweet and helpful! Everyone was eager to answer my questions.
While available cars are limited at all dealerships right now, they were able to find just what we wanted.
Was treated very nice
Great place. The staff are friendly and courteous. Service took about an hour, so a little longer than expected for an oil change and tire rotation, but all good.
Lexi, Mitch, and Kim made the buying process extremely easy. I am purchasing from out of state so they were able to complete everything through phone calls and email. Mostly, I appreciate the honesty and transparency of everyone involved. I never felt like I was being "sold" a car, but rather being helped to purchase a vehicle. Thank you to everyone for answering my questions and being so responsive to my inquiry.
Recently purchased a 2019 camry, and very pleased with the car and everything that it took to get it. My salesman was jeffrey mcardle, and dealing with him was fantastic. Give him another belt. Thanks
Jeffery McArdle And Leah Sudduth were wonderful.
Needed a new key so I stopped by. Very friendly staff in parts and service. Will shop here when I get ready for a new vehicle.
Ordered my part that I needed. Be here next week
Great dealership and great prices.
Clayton B., Chris Smith, and Kim were very professional and knowledgeable.
We had a wonderful experience purchasing our new truck. From the beginning, Heather reached out to us immediately answering all of our questions. Once we arrived, Trinity helped us throughout the whole process and was very friendly and easy to work with. At no time was anyone overbearing and pushy like other dealerships we have dealt with in the past. The entire staff was very friendly and helpful. We will use Walt Massey Chevrolet for all future vehicle purchases.
I had a very good experience at the dealership. Everyone was friendly and helpful. The environment was very cordial and welcoming and I was able to find the vehicle I wanted and secure the financing in a very timely manner. My sales consultant, Miakailah, was great! She was informative, attentive, and patient. I would certainly buy another automobile from Walt Massey.
Leah Sudduth is excellent at her job , very friendly and helpful.
Friendly, thoroughly explained everything and very accommodating.
Brett Howell & Tom Wilder are the best to work with! They will go above and beyond to help you get what you want. Definitely will recommend them. Worth the drive to Lucedale.
The customer service that the employees fave me was out of this world. I appreciate it from the time I stepped out my vehicle till I picked it up was awesome.
Great
Did myservice on time and the staff was friendly
Allison was exceptional. My truck was ready on time and I even got a follow up call to make sure everything was still ok. Thanks y’all!
Jeffery did a wonderful job on our new truck purchase! So friendly so helpful he made the purchase very easy! We will be back for another new purchase.
Kayla is top notch, we enjoyed her expertise and knowledge. She is the best car sales women of the year! Great employees all around!!
Friendly service depart team member Leah Sudduth. She made my appointment and service run smoothly. Hometown feel.
Walt Massey has the best service! Thank you Leah for all your help with getting me in and out in a timely fashion.
Absolutely in love with my 2018 Toyota Camry. Wrecked my car last Thursday night and the next day , Friday evening I was coming home with the car I had been looking at for weeks ended up getting it sooner than later. They even delivered it the same day I contacted them about it to lucedale from there Hattiesburg/ Columbia location. I had a wonderful sales man Mr. Jared. Thank you so much for all your help , I knew the minute , I pulled in and saw it sitting there , that’s the one I wanted.🤍
If your looking to buy a new or used vehicle, Jarred Cooper at Walt Massey in Lucedale is your man. We purchased a 2021 Jeep Renegade and he was very helpful. Very pleasant young man and did everything he could to help with the buying process. Also a shout out to Nikki Taylor in the finance department. She was also great.
We purchased a Jeep Renegade yesterday from Walt Massey. Our salesman was Jarred Cooper. Very exceptional young man and a pleasure to deal with. I would highly recommend him if you are planning on purchasing a new or used vehicle. Thanks Jarred.
Jarred is such a great person to buy a car from! He was quick to find the vehicle my husband and I were looking for!! He also made the experience easy and stress free! Will be seeing him for every car purchase in the future!!
Very helpful. Punctual. Professional
Walt Massey is a great dealership. Everything was clean and orderly. Robby Busby is a very professional sales consultant. He answered every question we asked and was quick to get appraisal for our trade in. Happy to do business with Robby Busby and Walk Massey.
Robby Busby was a very good salesman. Answered every question we asked. Polite and courteous.
All thanks to Mr. Jefferey @ Walt Massey in Lucedale for helping me get into the truck i wanted! Went above and beyond customer service to accomplish my goals! Thank you Jefferey highly recommed!
Purchased a vehicle here through Kayla. Had a great experience. They even drove it out to me when I couldn’t get back to the store. Great customer service.
Jared Cooper went above and beyond to get me what I wanted in a vehicle. He is definitely the best and easiest to work with.
Kelvin Walls at Walt Massey in Lucedale was absolutely amazing! He worked with me for weeks to find the perfect vehicle for me! As a first time car buyer, I was very nervous, but Kelvin walked me through each step of the buying process. He and the financing team made sure I got the absolute best deal on my new vehicle! I would 100% recommend Walt Massey and Kelvin Walls to anyone searching for a new car!
Working with Jarred was an absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional . Everyone at this dealership was super nice and helpful. We will definitely purchase from them in the future!
Mitch Greene was awesome! As always it was a pleasurable shopping experience at Walt Massey.
Mitch had great customer service. This is my second truck from WM, and will be back when it's time again.
Such a great experience here at Walt Massey! We appreciated the kindness from salesman Jarred Cooper! My family and I highly recommend doing business here if you are looking for a new or used ride! 👍🏻
No problem
I can’t recommend Jarred Cooper enough! I found a vehicle I liked yesterday and reached out to him, he made everything SO smooth. He wasn’t pushy AT ALL, was very professional, and gave us his honest opinion about anything that we asked. If you are looking for a new or used vehicle, go see him. He will do whatever he can to help you out.
Purchase was done on-line but did have correspondence by text and phone call. Both sales and finance was very polite and helpful.
Very good response oil change and tire rotation
Had a recall on air bag they installed it and did an all points inspection.
The whole atmosphere at Walt Massey was very calm and inviting. The staff NEVER made me feel pressured to buy or feel like I was getting on their nerves when I had questions or inquiries. I have dealt with many other dealerships and can assure that it was not the same experience. Also, I was very grateful that the prices of vehicles were not marked up above MSRP. That is a huge issue with other dealerships right now. They really worked with us on getting the best price for our trade-in, the best interest rate, and meeting our targeted monthly ...
I can’t say enough about how great our buying and trading experience with Walt Massey was! The entire staff was very accommodating and responsive. Jarred Cooper worked with me VERY PATIENTLY for months until we found exactly what I wanted. 10/10 recommend him!!
Jarred was such a great salesman. I found the truck online after looking for a few weeks. By the time my wife got there to get the truck everything was ready, and the service was worth the drive. We will definitely continue to make the drive for great vehicles and amazing service.
Jarred was absolutely amazing to work with!!! Everyone there was so helpful. We drove over two hours to get there but I guarantee I will make the drive again to buy my next one.
Go see Jared Cooper! He’s the best hands down💕
Everyone was so friendly and helpful. I felt like I had known Ben (salesman) all my life. He was easy to talk to and listened to me.
Leave Us A Review